What was stressful was handled professionally and deeply appreciated! I brought my 4Runner into the collision center to repair damage from a rear end collision. I brought it there so they would use factory parts and for the warranty. They replaced the rear tailgate. It is now rusting from the inside. I spoke to estimator Ed Miller at the collision center who determined what the cause of the rust was. There is a foam insulator bonded to the inside of the tailgate that apparently is trapping water and, as I see it, is a defective design.
The vehicle is parked in a garage at home and at work. It usually only sees rain when we are driving. Upon reading the warranty, it states that rust from the inside is not covered. Ed suggested for me to try to get Toyota to pay for it. I tried and they will not. I then had to call many times to find out if Davis Maus was going to fix it. Most times I left a message and did not get a call back from Ed Miller. Occasionally I would get a call back from the office staff. After getting tired of no return calls from Ed Miller, I spoke to the collision center manager, Charlie Smith, who told me that Ed does not have to directly call customers back.
I am left with a rusting tailgate. Both David Maus and Toyota will not repair or replace the tailgate. Started bad and ended disgusting.
Long story short. Took car in, got back, paint didn't match. Ed Miller "Estimator" blamed my insurance for not quoting enough time to blend. He never asked for more. I helped get more approved and a small job turned big. My wife goes to pick car up and there was something on paint. She thought defect. He spit on his hand and wiped on car and said there, all set. Thanks for the run around, poor work the first time, your DNA on my car, and the just don't care attitude.
Bought this and another car there in fall of I can tell sales and maintance is all they care about. Brought to the attention of customer relations. Weeks later Not only did this dealership "lose" my paperwork and I had to wait months for my window to get fixed. They lied to me over and over.
The window crank was broken in this "referbished" door so I called to get it fixed like it should of been the first time. They told my the lady who handled my case got fired that's why the paperwork got "lost" so I was somewhat understandable, and took the review down. I finally get an appointment to come in and get it fixed and guess what, the same lady who was suposably fired was still working and took my car again. So not only did they lie about the door they lied about the reason the paperwork got "lost" and why they were ignoring me, which after all those messages you think they would call wondering what's up but no they didn't, once I left that review and it hurts them they start to care.
All this dealership does is lie and lie and lie and lie and oh yeah can't forget LIE!! I took the first one down on good faith and you continue to lie to me. Plus as an icing on the cake the employees all filled up their coffee mugs right in front of me and killed the pot and didn't even bother to refill it.
Screw this collision center they only care about themselves and will lie to you. And Chevy don't even bother calling me I don't care to hear anyone's voice who works there and nothing will change my mind or make me take this down. What goes around comes around, God Bless! Terrible Communication. This dealership is terrible. We dropped our vehicle off to have a simple repair.
They had our vehicle for almost two weeks. When they finally gave us a day the vehicle would be ready, that day came and went, no phone call. We called multiple times that day with no return call.
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When we finally did get our vehicle back, it had no gas in the tank and we had filled it the day prior to dropping it off. Our insurance company had recommended them, I would not recommend this collision center. Terrible service and unfriendly staff. My 1 year old ,new-ish, car was hit while parked by a drunk. Both the police officers and tow truck operator said the vehicle would be a total loss.
I was assured on three occasions my estimate would be ready the next day. They would have to straighten the frame and replace the entire rear end of my car. My representative at D. After finally getting the estimate for the car my insurance company and I agreed the car was a total loss. Everyone I spoke to at the collision center was rude and acted like fixing the car was my best option, knowing that my car would never be fixed correctly and the value of a car with over 10k in damages would fall to nothing.
Here we are 2 weeks after my car was towed in and a week after I retrieved my belongings and I continue to get repair updated, via text, on my car. The whole system is a sham. Fake updated and personnel that is more concerned about money in their pockets and not the safety and reliability of the product. I will never uses a David Maus location for anything. Terrible Terrible Terrible experience!!!!!!!!!! From the beginning , midway, to the end, Jodi he service rep was outstanding.
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My accident had a hughe impact on every angle of my daily life. This was the first major accident I had in 20 years. She was extremely comforting and helpful. She made this end of the process very easy going. I received daily , thsts righ daily text of the status of my Suv. Thank you Jodi for making an already Hard experience to a great experience. I have had my car worked on a few times by this collision center. The first time i got my car repaired they did not plug my tail light back in causing me to be pulled over. The back tailight was still scuffed and unbuffed as well as a glop of clearcoat on the rear that required me to have them buff it out multiple times for it to look right.
My rear bumper looks purple but the car is blue so F on paint matching and they broke parts in disassembaly and expected me to pay for it and my car is never finished on time. If u go here you need to really look over everything before you pay them. Friendly, Informative, Looks Great. I drove 45 minutes to go here and they kept me current with every process my car was going through and when it was finished I only had an hour to get there and I wasn't going to make it on time and they stayed open for me to pick up my car!
It was so nice of them :. Verified Customer. This review was collected via phone interview by CSi Complete. Address Rinehart Rd. Overall Rating 0 out of 5. Review Title What makes the place so great or not in just a few words. Your Review. Would you recommend this business to a friend? Yes No. First name. Last name We only ever display the first letter of your last name. Email address Your email address is never published on our website.
This is for verification purposes. Your Zip Code. By submitting your review, you agree to the Terms of Service. Well, we went out for lunch came back and hour and half later vehicle not done, We waited fifteen minutes when Mr. Derasmo showed up again and said please give us an additional 30 to 45 minutes to complete the job. We did, we waited. Vargas almost died and she needs that vehicle to return to New York next month to start work she recently lost her husband of 45 years and her mind is not all here. Anyhow, Mr. Derasmo upon finfing out the financial situation of Mrs. Vargas, he asked us to have a sit that he would be right back.
He sure did, and with better news. At that time Mrs. Vargas did agree with the repairs and told Mr. Demrasmo that she would be able to pick up her vehicle that following Monday when her unemployment check would be posted on her account. That's the whole story.
However, Mr. Derasmo was not around to to personally thank we left. David Maus, it is truly a true fact that "you will not loose your business over price". How true it is. Thank you. Vargas translator. My email : zuritaii earthlink. I followed Birdie from another dealership to this one. I find that she is most professional while wanting to do what's best for me her customer. And, yes, treats my 'Vette with respect! I wouldn't trust any one else. Thank you, Birdie! Ty and Steve were very attentive, friendly and made me feel very good about the entire service experience.
They were very helpful in having my problem identified and resolved promptly and at an excellent price.
David Maus should feel very good about having 2 great employees to serve the people of central Florida. I and my family will return to David Maus Chevrolet in the future. Ty is a great service advisor; he really takes care of you while your car is getting worked on. He always answers his phone or returns call promptly, he is courteous when checking you in, and updates you as needed when you are waiting on your car. David Maus Chevrolet can be a bit pricey on service, but they always have coupons and Ty makes sure you get the best deal possible for whatever ails your car.
Ty has been our service advisor for the past sixteen years since we've owned Saturn vehicles.go to site
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He has always been exceptional in his attitude towards us the customer, and we are always satisfied that he has seen to it that our vehicles have always rceived the finest care possible. Thank you Ty! My front seat got stuck on my very new Camaro, was out in less than 30 min, car washed, everyone was great from Ty to the Courtesy bus driver Mr.
I would even do a TV spot for you!! Dori Anderson. Birdie is great and has been helping me with service for my Corvette for years at two dealerships. She is the reason i went to David Maus in the first place. She understands how picky we Corvette nuts can be and does her best to make sure everything is correctly addressed. Reason for reporting the review: Select Your email address:. Dealer Reviews Find the best dealership for you.
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Quality of Work. Overall Experience. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months. September 16, Read More. Employees Worked With.